Terms & Conditions

The Really Eco Baby Shop - Terms & Conditions

Ordering

We are only able to accept payment from UK banks and in GB Pounds. If anyone from outside the UK wish to place an order, please send us an email and we will give you more information on payment and delivery.

When ordering, please provide a valid email address so we can confirm your order, provide you with an invoice and inform you of your order being dispatched. We might need to discuss your order (product option or availability) and we will do so by phone if you provided us with your number so as not to delay your order being processed.

Payment

Customers can pay for their order by:

cheque: made payable to Really Eco Baby and sent to Really Eco Baby, 1 Tower Close, Little Wymondley, Herts SG4 7JG
BACS: bank details will be provided on your invoice
Paypal: your full payment details are never shared with us and we will only know if the transaction has completed successfully.

Availability

From time to time, an item might be out of stock. In this case, we will contact you by phone (if a number was provided) or email. We will give you the choice between waiting until the order is back in stock or getting a refund for all or part of your order.

Delivery

Orders will be delivered by Royal Mail and postage fee will be calculated by weight. For more information on postage fee, see the Delivery Information page.

We will do our best to dispatch the order on the same day of receipt of cleared payment but we do ask you to allow 2-3 working days for your order to be dispatched.

If you require multiple delivery destinations, please do send us an email with your requirement. Please note that each delivery address will attract a separate delivery charge.

If you would like your order to be delivered outside the UK or Northern Ireland, please contact us for delivery cost.

Orders over £40 benefit from free delivery (to addresses within mainland UK and Northern Ireland only).

All orders will be safely packaged by us and we take great care to ensure the items you order leave us in perfect condition. We also do our best to recycle as much as possible so envelopes and boxes we receive will be used again in a safe and secure way.

Returns & exchanges

In cases of all returns, do contact us by email or by completing the cancellation form prior to returning the item(s).

It is important to us that you are happy with your purchase and we will always provide you with pictures that are as accurate as possible and with enough information about the provenance of the product for you to make an informed choice.

In case of exchange of goods of different values, we will first issue a refund for the goods returned then provide you with a new invoice for the replaced item(s).

The following conditions are following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for all contracts made from 13th June 2014.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day you received your goods.

To exercise the right to cancel, you must inform us [Really Eco Baby, 1 Tower Close, Little Wymondley, Herts SG4 7JG 01438 488930, [email protected] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can also electronically fill in and submit the model cancellation form on our website, but it is not obligatory. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise ofthe right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
( a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. We advice you to use a postal service using tracking facility and enough compensation to cover the value of the item in case it gets lost.

Privacy

The Really Eco baby Shop will not sell, share or give away any customer information. When you order, you will be added to our mailing list but you have the opportunity to unsubscribe at any time.

We will only contact you if we need to discuss your order or if you agreed to give us your email address to receive our Newsletter or Special Offers.

You may request details of information which we hold about you under the Data Protection Act 1998. If you would like a copy of those information, please write to The Really Eco Baby Shop, 1 Tower Close, Little Wymondley, Herts SG4 7JG

Copyrights

The Really Eco Baby Shop logo is owned by us and may not be copied or used without our permission.

Link to other websites

Our website contains links to enable you to visit other websites of interest easily. However, once you’ve used these links to leave our site, you should note that we don’t have any control over that other website and do not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot therefore be held responsible for the content or reliability of such sites, nor the protection or privacy of any information which you provide on them. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.

Company details

The Really Eco Baby Shop is a partnership between Rebecca Leek and Ian Warder. Our address is 41 Tower Close, Little Wymondley, Herts SG4 7JG